Professional Resume Services

TERMS AND CONDITIONS – The Executive Element

POLICY

Per telephone and/or e-mail correspondence, work is hereby ordered from The Executive Element (TEE) as stated above. Fee for service is agreed upon and is not cancelable or refundable. A signed invoice must be received via e-mail or fax prior to start or release of deliverables. Fees include preparation of first draft,

follow-up, and consultation services within reason up to 14 days following first draft delivery to Client to produce the final document(s). TEE is not responsible for openings that close during work in progress nor has or can TEE guarantee interview or employment. Writers are not responsible for deliverables not included in the original or revised invoice.

TEE LIABILITY: TEE’s liability is limited to completion of work ordered herein. Client agrees to pay the invoice total above and authorizes TEE to complete work as ordered and debit a provided credit card in the amount described. Client authorizes TEE to communicate via e-mail, facsimile, first class mail, and telephone, and/or in applicable instances to communicate or forward Client’s career documents to the designated principal on the invoice.

PAYMENT / WORKFLOW CLAUSE

TEE process is to develop and e-mail custom builders regarding experience and specific example scenarios that describe and support each of the respective answers required; resume builders are submitted to solicit specific information in support of strengthening client’s resume and obtaining compliance information. TEE writers will request, via e-mail or telephone, pertinent information to develop products. If Client does not submit completed builders to Client’s TEE writer or communicate answers via telephone, TEE will not be responsible for delivering the project on-schedule and invoice due date becomes “on hold” for reschedule, although Client’s account will be charged. If vacancy closes and builders have not been received, TEE will NOT issue a refund for the resume products ordered but will allow Client up to two weeks after project due date for Client to submit another vacancy of interest with at least a seven day time line to change and develop a new project. If Client fails to communicate in writing to TEE, project will be considered final and billed respectively for the invoice total.

FINAL DRAFTS: TEE is not responsible for projects/documents not completed after 25 calendar days past invoice project due date because of Client’s failure to respond in writing to written requests for additional information about, feedback on, or approval of submitted drafts. At 15 days past the invoice due date, projects are considered final and Client will be billed the total amount of the invoice regardless. This clause excludes military members or federal employees required to go to TDY who have communicated the situation to us in writing. A $75 service charge will be applied to re-activate Client’s account and the project will be rescheduled into workflow within 30 calendar days of the application reactivation. While TEE makes extensive efforts to ensure editorial quality assurance and employs a quality review process to check all documents, Client is owner of all documents and is ultimately responsible for final product content and correctness.